We will then contact you with the appropriate action.The happiest moment of a mutt’s life, when you see your pet human for the first time, and you know instantly that you’re going to be BEST FRIENDS forever.

If you have not received any information after contact with Star Track, please contact us to confirm that the address for delivery logged with us are correct.

For enquiries regarding the delivery of your order, contact Star Track Customer Service on 13 23 45 - and quote the above consignment number.

Please be aware that the delivery time frame may vary according to the area of delivery - the approximate delivery time is usually between 1-2 business days.

The consignment number is emailed to you along with the invoice at the time of shipment. You can track your delivery by going to StartTrack tracking using your consignment number. We will then contact you with the appropriate action.

If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct.

If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe. Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch.You can track your delivery by going to AusPost tracking and entering your tracking number - your Order Shipped email will contain this information for each parcel. Tracking delivery Saver Delivery: Australia postĪustralia Post deliveries can be tracked on route with eParcel.

NB All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends. Order may come in multiple shipments, however you will only be charged a flat fee.ġ-2 days after each item has arrived in the warehouseġ The expected delivery period after the order has been dispatched via your chosen delivery method.ģ Please note this service does not override the status timeframe 'Dispatches in', and that the 'Usually Dispatches In' timeframe still applies to all orders. Items in order will be sent via Express post as soon as they arrive in the warehouse. Order may come in multiple shipments, however you will only be charged a flat fee.Ģ-10 days after all items have arrived in the warehouse Items in order will be sent as soon as they arrive in the warehouse.

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